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| faq's |
| Contact |
| If you Need Further Assistance? |
| click here to fill out our feedback form |
| Provo Craft 151 East 3450 North Spanish Fork, Utah 84660 toll free 1.800.937.7686 fax 801.794.9006 |
| General |
| Q: What are Provo Craft’s hours of business? |
| A: Provo Craft is open from 8:00 a.m. to 5:00 p.m. MST, Monday - Friday, closed major holidays. If you are a store owner, our warehouse is open Monday, Wednesday and Friday only, from Noon to 4:00 p.m. You must be an authorized buyer on an account and provide identification. |
| Q: Do you have employment openings? |
| A: To view openings with the Provo Craft please click here or click on the careers link on the main page of our web site. |
| Q: I found a problem with the Provo Craft web site. Who should I contact? |
| A: You can fill out the feedback form and select web site. |
| Sales |
| Q: I am a store owner or an authorized online retailer, how do I set up an account with Provo Craft? |
| A: Click here to visit the wholesale application page. Your application will be processed within 48 hours of receiving it. |
| Q: How can I order a catalog from Provo Craft? |
| A: While we would love to share our catalog with everyone, only retail store owners and buyers are invited to order our catalog. In the meantime, all of the products available through our catalog have been posted on our web site for customer review and can be ordered from one of our many valued retail store partners. Please browse our entire collection here and then visit our store locator here to locate and purchase your favorite items. If you are a store owner please contact your Account Specialist. |
| Q: If I am not a retail owner can I order product directly from Provo Craft? |
| A: Provo Craft is a wholesale manufacturer/distributor of scrapbooking and craft supplies. As a result, we are committed to providing authorized retail and online stores with product that they, in turn, make available to their customers. We sincerely appreciate your interest in Provo Craft and hope that you will use our store locator to find our products at a store near you. If your favorite local scrapbooking store does not carry Provo Craft products please contact the store owner and let her/him know of your interest. If you cannot locate a retailer, we invite you to visit one of our online retail partners to order products. A number of stores offer online service. |
| Q: If I am a retail owner can I order product online? |
| A: Yes, in an effort to provide superior customer service we now offer online ordering to those who own a store or are a qualified online retailer. Please click here to log in and begin shopping. In addition to online ordering customers may still order by email, fax, or by phone. |
| Q: If I am a retail owner can I shop at your warehouse? |
| A: Yes, our warehouse is open Monday, Wednesday and Friday Noon to 4:00 p.m. You must be an authorized buyer on an account and provide identification. |
| Q: If I am a store owner, do you have a Sales Representative that can call me? |
| A: Yes, As part of Provo Crafts ongoing commitment to superior customer service each Provo Craft account has a personal Account Specialist. Please contact customer service at 1.800.937.7686 to speak with your personal Account Specialist. |
| Donations |
| Q: How do I request a donation of products for a party, event, grand opening, or charity? |
| A: As you can imagine, we receive hundreds of requests for donated items every week. For this reason, you can select donations in the feedback form and your request will be forwarded to the appropriate department. While we cannot possibly fulfill every request, please know that your submission will receive careful consideration. |